Merchandise Return Policy

Pillows

Pillows are personal use items that may transmit contagious diseases and are non-refundable. Blackstone pillows are backed by a 7-year limited warranty against manufacturer defects and may be exchanged if a manufacturing defect occurs.

Jaw Supporters

UNITED STATES

In order to prevent loss, theft and fraud, ALL RETURNS from the United States may only be shipped via USPS PRIORITY MAIL with DELIVERY CONFIRMATION. Please do not ship CERTIFIED MAIL or other. Once you obtain your Delivery Confirmation number for the package you are returning, email the Delivery Confirmation number to: CustomerSolutions@MySnoringSolutions.com. Your Delivery Confirmation number will serve as your return authorization number.

Send Returns To:

mysnoringsolutions.com
P.O. Box 509
Lillian, AL 36549

USPS PRIORITY MAIL service does not guarantee delivery times. Returns must include the:

  • Complimentary DVD shipped with the order;
  • Product brochure and all other items shipped with the order;
  • Copy of original packing slip (keep the original for your records.) If you no longer have your packing slip please include the bar coded envelope used to send your items to you. If you do not have the bar coded envelope, include your name (exactly as used during the transaction) and your daytime telephone number.

mysnoringsolutions.com cannot be responsible for RETURNS shipped via other carriers. Send returns only via USPS PRIORITY MAIL. Shipping & handling is non-refundable. All returns are subject to a 25% environmental waste disposal fee. Jaw supporters are personal use items worn close to the mouth. Respiratory diseases and airborne illnesses such as viral meningitis, measles, tuberculosis, strep and malaria are highly contagious and may be easily transmitted via a jaw supporter. Returned items are not opened at our facility, but rather by an independent third party trained to handle environmental waste, retrieve purchaser's personal identification information from the returned packages and process a credit to the consumer.

UNITED KINGDOM

In order to prevent loss, theft and fraud, ALL RETURNS from the United Kingdom may only be shipped via Royal Mail AIRSURE. Items sent via AIRSURE are tracked electronically from pick-up to the point of delivery. Once obtained, please email the tracking number to: CustomerSolutions@MySnoringSolutions.com. Your tracking number is your return authorization number.

Send Returns To:

mysnoringsolutions.com
P.O. Box 509
Lillian, AL 36549

Use Track & Trace at www.royalmail.com to find out when your item has been delivered to mysnoringsolutions.com. Although your items receive priority treatment, the AIRSURE service does not guarantee delivery times. Returns must include the:

  • Complimentary DVD shipped with the order;
  • Product brochure and all other items shipped with the order;
  • Copy of original packing slip (keep the original for your records.) If you no longer have your packing slip please include the bar coded envelope used to send your items to you. If you do not have the bar coded envelope, include your name (exactly as used during the transaction) and your daytime telephone number.

mysnoringsolutions.com cannot be responsible for RETURNS shipped via other carriers. Send returns only via USPS PRIORITY MAIL. Shipping & handling is non-refundable. All returns are subject to a 25% environmental waste disposal fee. Jaw supporters are personal use items worn close to the mouth. Respiratory diseases and airborne illnesses such as viral meningitis, measles, tuberculosis, strep and malaria are highly contagious and may be easily transmitted via a jaw supporter. Returned items are not opened at our facility, but rather by an independent third party trained to handle environmental waste, retrieve purchaser's personal identification information from the returned packages and process a credit to the consumer.

CANADA

In order to prevent loss, theft and fraud, ALL RETURNS from Canada may only be shipped via Canada Post XPRESSPOST-USA. Items sent via XPRESSPOST-USA are tracked electronically from pick-up to the point of delivery. Once obtained, please email the tracking number to: CustomerSolutions@MySnoringSolutions.com. Your tracking number is your return authorization number.

Send Returns To:

mysnoringsolutions.com
P.O. Box 509
Lillian, AL 36549

Use Canada Post Tracking at https://ssl.postescanada-canadapost.ca/segment-e.asp to find out when your item has been delivered to mysnoringsolutions.com. Although your items receive priority treatment, XPRESSPOST-USA service does not guarantee delivery times. Returns must include the:

  • Complimentary DVD shipped with the order;
  • Product brochure and all other items shipped with the order;
  • Copy of original packing slip (keep the original for your records.) If you no longer have your packing slip please include the bar coded envelope used to send your items to you. If you do not have the bar coded envelope, include your name (exactly as used during the transaction) and your daytime telephone number.

mysnoringsolutions.com cannot be responsible for RETURNS shipped via other carriers. Send returns only via USPS PRIORITY MAIL. Shipping & handling is non-refundable. All returns are subject to a 25% environmental waste disposal fee. Jaw supporters are personal use items worn close to the mouth. Respiratory diseases and airborne illnesses such as viral meningitis, measles, tuberculosis, strep and malaria are highly contagious and may be easily transmitted via a jaw supporter. Returned items are not opened at our facility, but rather by an independent third party trained to handle environmental waste, retrieve purchaser's personal identification information from the returned packages and process a credit to the consumer.

OTHER COUNTRIES

In order to prevent loss, theft and fraud, ALL RETURNS may only be shipped via postal or other delivery service that provides a tracking number. Items must be sent with tracking that electronically tracks the shipment from pick-up to the point of delivery. Once obtained, please email the tracking number and website address of the shipping company to: CustomerSolutions@MySnoringSolutions.com. Your tracking number is your return authorization number.

Send Returns To:

mysnoringsolutions.com
P.O. Box 509
Lillian, AL 36549

Use the tracking service to find out when your item has been delivered to mysnoringsolutions.com. Although your item may receive priority treatment, tracked delivery service may not guarantee delivery times. Returns must include the:

  • Complimentary DVD shipped with the order;
  • Product brochure and all other items shipped with the order;
  • Copy of original packing slip (keep the original for your records.) If you no longer have your packing slip please include the bar coded envelope used to send your items to you. If you do not have the bar coded envelope, include your name (exactly as used during the transaction) and your daytime telephone number.

mysnoringsolutions.com cannot be responsible for RETURNS shipped via other carriers. Send returns only via USPS PRIORITY MAIL. Shipping & handling is non-refundable. All returns are subject to a 25% environmental waste disposal fee. Jaw supporters are personal use items worn close to the mouth. Respiratory diseases and airborne illnesses such as viral meningitis, measles, tuberculosis, strep and malaria are highly contagious and may be easily transmitted via a jaw supporter. Returned items are not opened at our facility, but rather by an independent third party trained to handle environmental waste, retrieve purchaser's personal identification information from the returned packages and process a credit to the consumer.